Network Administrator

Whitehall Resource currently require an experienced Network Administrator to work with a key client based in Warwick. Please note this requires 2 days onsite weekly and falls inside IR35, This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.

• Capable of configuring CISCO LAN switches for the purpose of configuring IPT services

• Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services

• Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes

• Comprehensive understanding of SIP, SBC configuration and troubleshooting

• Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.

• Understanding of MS Teams Phone Service, provisioning, and troubleshooting

• Capable of managing service requests and incidents through a Service Now resolver groups

• Experience managing telecom and network carriers/supplier delivery and SLAs

• Experience operating and troubleshooting call recording platforms such as Verint. Preferred certifications:

• Cisco CCNP Collaboration

• Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer

• ITIL Foundation All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.