IT Service Desk Level - 1

We are looking for an EUC Support Technician L1 with of 3-5 years of hands-on IT support experience. The candidate must have strong communication skills in German (C1 level) and English. The role involves supporting end users with day-to-day technical issues and ensuring smooth operation of workplace technologies.

This position is offered under a B2B contract. Candidates must have the legal right to work in Vienna., * Strong customer-facing communication skills with proficient English and a service-oriented mindset.

• Broad technical experience with Windows 10/11, Microsoft/Azure Virtual Desktop, Microsoft tools, telephony, and networking basics.
• Proven team player with attention to detail, ability to work in a global environment, and willingness to take initiative and ownership

Requirements:

• Minimum 3-5 years of experience in IT support or a similar role.
• German language level: C1 (required).
• Good communication skills in English.
• Basic understanding of Windows or macOS environments.
• Familiarity with workplace tools, printers, and common applications.
• Ability to work independently and deliver support in a professional manner.
• Must have legal work rights in Vienna.
• Availability for a B2B contract structure.

Preferred Skills:

• Experience with IT ticketing systems.
• Basic networking knowledge.
• Exposure to corporate support environments.