STAGE : Business Intelligence analyst

Support the DS Customer Satisfaction team on: * Collecting, storing, sorting, and treating data to better measure customer satisfaction * Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view: - Customer satisfaction in sales, products, spare parts, services, and after sales - DS brand e-reputation - DS products quality - DS services connectivity * Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view: - DS Technical Assistance efficiency - Technical performance of DS repairers - DS spare parts management efficiency * Facilitating the achievement of customer satisfaction by DS subsidiaries, importers, and all internal stakeholders: - Design and update of quality performance management dashboards - Preparation of PowerPoint slideshows - Communication and animation of the countries' results * Consolidation of targets and monthly action plans: - Monthly targets by KPIs - Long-Term plans * Support in new model launches: - Contribution to the preparation of quality tools, communication materials and standards - Adaptation of the existing KPI dashboard to the new models, motors or services

University course, business or engineering school Strong Analytic skills Knowledge of communication Comfortable and reliable with figures and basic mathematical logic Mastery of Excel is a prerequisite Be fluent in French and English Ability to sum up and be concise Attention to accuracy and details Willingness to be a team player, to support, to be flexible and go sometimes beyond daily routine or job description At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.