Junior Business Analyst - Software Implementation

We're working with a growing UK-based software business who are looking to hire a Junior Business Analyst. This is a great opportunity for someone early in their career to build experience in software implementation, business process analysis and customer delivery within a fast-paced, supportive environment.

You'll work alongside experienced consultants, supporting customers through the rollout of a business software solution, helping capture requirements, assist with configuration, testing, documentation and end-user training.

The Role

As a Junior Consultant, you will support the analysis, documentation, and implementation of business processes and the rollout of a software solution across a customer base. You'll collaborate with customers and senior team members to understand requirements, help configure the platform and contribute to smooth project delivery.

Key Responsibilities

Customer engagement: Support requirements gathering through meetings, workshops and discovery sessions.

Software configuration & integration: Assist with solution configuration and document specifications aligned to customer needs (basic SQL skills useful).

Implementation support: Help deliver implementation activities in line with established methodologies and best practice.

Training & documentation: Create e-learning materials, user guides and supporting documentation; assist with training end users.

Analytical mindset: Naturally inquisitive with strong problem-solving skills and attention to detail.

Technical aptitude: Comfortable with MS Office; any exposure to software development concepts and/or SQL.

Communication: Confident verbal and written communication with strong interpersonal skills.

Customer focus: Proactive and keen to understand and support customer needs.

Organisation: Able to multitask, manage time effectively and work well under pressure., Bachelor's degree preferred (or equivalent experience)