Support Engineer

As a Customer Support Engineer, you will play a critical role in ensuring our customers receive exceptional technical support. This position requires patience, discipline, and the ability to react quickly and calmly under pressure. You will develop an in-depth understanding of our products to provide effective solutions to customer queries, while collaborating closely with both customers and our software development team to share insights on product performance and customer needs.

What experience do I need:

You will be working in the dynamic and fast-paced cyber security industry, where adaptability, organization, and a proactive mindset are key. This role involves wearing multiple hats and thriving in an environment of rapid growth.

• Responding to support requests via the Darktrace Customer Portal,
• Explaining software features and helping customers maximize platform value,
• Ensuring customer deployments run smoothly and efficiently,
• Acting as a liaison between customers and the development team when issues arise,
• Supporting customer-facing teams with technical aspects of deployments,
• Participating in on-call weekend shifts to maintain 24/7 coverage., Job Title: Observability Engineer (Custom Data Integration) Location: Remote(UK) Key responsibilities - Design and implement observability frameworks: Integrate and manage monitoring, logging, and tracing for cloud-native and on-premises systems. - Data integration and..., Purpose of the role: To provide daily repair, preventative maintenance and asset management of medical devices within various hospital locations in the UK & Ireland whilst ensuring outstanding customer support and building long term relationship. Responsibilities: ·..., HIRING: Senior Support Engineer, Cambridge, Onsite role, £75,000 (flexible) I am currently hiring for a Senior Support Engineer to work directly with customers integrating software and electronics products, acting as a technical point of contact and providing insight into..., An Electronics Test Engineer is sought to join an innovative engineering team in Cambridgeshire, contributing to the development and implementation of test solutions for complex electronic products and PCB assemblies. The Electronics Test Engineer, Cambridgeshire, will be...

Having some IT background and knowledge of troubleshooting paired with execpetional customer service skills would highly advantageous. Success in this position requires clear and effective communication, strong teamwork, and the ability to prioritize tasks while maintaining attention to detail. You should demonstrate analytical thinking, time management, and the capability to meet deadlines in a fast-paced environment. Additionally, you should be able to demonstrate:

• A proven ability to work with data and analytical tools,,
• Some understanding of networking and cyber security technologies (desirable but not essential)
• Experience with support and incident response procedures (advantageous)
• Tenacious, driven, and ambitious mindset.

• 23 days' holiday + all public holidays, rising to 25 days after 2 years of service,
• Additional day off for your birthday,
• Private medical insurance which covers you, your cohabiting partner and children,
• Life insurance of 4 times your base salary,
• Salary sacrifice pension scheme,
• Enhanced family leave,
• Confidential Employee Assistance Program,
• Cycle to work scheme.

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