Oracle Cloud Solutions Architect

This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption., 1. Develop & Optimize Self-Service Customer Portals

• Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud.
• Implement self-service automation and AI-driven workflows to improve customer interactions.
• Ensure portals are intuitive, scalable, and personalized with guided service journeys.
• Integrate Einstein AI and automation tools for proactive customer support and case resolution.

2. AI-Powered Virtual Agents & Automation

• Develop and optimize AI-driven virtual agents within Salesforce and external platforms.
• Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support.
• Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms.
• Ensure AI agents learn from interactions to continuously improve customer responses.

3. Cross-Platform AI Automation & Integration

• Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations.
• Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs.
• Implement AI-powered predictive analytics to personalize customer experiences.

4. Customer Engagement & AI Mentorship

• Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey.
• Work directly with customers to understand their challenges and tailor AI/self-service solutions.
• Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals.
• Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities.

5. Data Intelligence & AI Performance Optimization

• Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements.
• Continuously monitor AI agent performance and customer engagement metrics to optimize processes.
• Ensure compliance with data security, privacy, and ethical AI practices.

6. AI & Innovation Strategy

• Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions.
• Work with internal teams to align AI automation with business and customer service objectives.
• Evaluate and integrate new AI and automation tools to enhance customer experience., AspiraCloud is seeking another highly skilled Technical Consultant with expertise in Microsoft 365 to join our team. The ideal candidate will be responsible for providing hands on technical leadership, practical delivery and advanced support to our customers, ensuring the..., Junior-Mid Level Node.js Software Engineer (Must have prior government experience) 12 month fixed term contract The Company At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and..., Job Title: Oracle Cloud Solutions Architect Location: Remote (UK) Salary: up to £130k + Benefits About the Role We're seeking an Oracle ERP Cloud specialist with solid experience across finance operations, shared services, and process optimisation. You'll help define..., Our client, an award-winning fintech specialising in investment and insurance data solutions, is urgently seeking a Senior Data Engineer. You will work with actuarial and asset management datasets, building end-to-end data pipelines in Python (Pandas, NumPy), SQL, GCP..., Full Stack Node.js Developer - Must have previous government experience 12 month fixed term contract Remote with ad hoc travel The Company At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting... © 2025, Jobsora.com

• 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise).
• Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows.
• Experience with Salesforce Flow, Omni-Channel Routing, and case automation.
• Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce.
• Knowledge of API integrations, RPA, and machine learning-driven automation.

Soft Skills & Experience

• Passionate about customer experience, AI, and digital transformation.
• Comfortable working directly with clients, understanding their self-service & AI needs.
• Strong problem-solving and analytical skills to build impactful automation solutions.
• Excellent communication & presentation skills, able to mentor and train customers.
• Ability to learn quickly and stay updated on the latest AI and self-service technologies., Job Description This role can be based in Edinburgh or London About the role We are looking for someone with a curious, solution-driven mindset and a 'can do' attitude in the Senior Cloud Engineer (Azure) role, responsible for leading the design, implementation and...

Why Join Kompetenza?

Build a lead generation machine from the ground up - an exciting opportunity to create a scalable system. Work with cutting-edge AI and automation tools to optimize sales outreach. High earning potential - competitive salary with performance-based commission. Remote work flexibility with a global team. Similar jobs, Cloud Solution Architect - UK-based, fully remote role. - Ongoing investment in certifications and technical training. - £100,000-£110,000 package (car allowance and quarterly bonuses). - Pension, Private Medical, Maternity Cover, Paternity Leave, Perkbox, Mental Health..., Azure Architect - £85,000 - £100,000 - Home based - Microsoft Azure Product Design - New roles in new area of business - Inward facing role, making repeatable/scalable solutions - Have influence across business from an Azure perspective This role requires experience and...

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