Head of Technology - AI Business Solutions
Role details
Job location
Tech stack
Job description
Remote: Hybrid Are you ready to rethink your routine? We're looking for a new
Head of Technology Service & Solutions
to join our ambitious and innovative Tech team. Reporting into our Technology & Transformation Director, you will be responsible for ensuring that the technology that we have in the business is best-in-class as well as operational, scalable and secure. Your team will be the driving force behind our architectural strategies that not only support our projects and ambitions but keep the business secure and cost effective. You will raise awareness of technology innovation, particularly AI, and help to exploit this within the business. You will also provide critical oversight of our engineering strategies and the quality of services delivered by our technology partners.
Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We bring fearless passion,
We act with smart intent,
We all wear yellow.
The RoleYour daily to-dos might look like this: You will be accountable for the selection, technical delivery and stability of Trinny London technology estate. Your responsibilities will include three areas of equal importance, across which you will prioritise on an as needs basis:
Technology Solutions Selection and Delivery
Provide leadership and governance across technology suppliers and their delivery, ensuring adherence to technology standards and engineering SLAs
Support the definition and delivery of technology strategy in partnership with the Technology & Transformation Director
Act as Chief Engineer: Work in collaboration with our outsource partner on a day to day basis to find the best technology solutions to meet business needs and resolve problems
Lead on solution selection with the support of dedicated architecture resource when needed
Ensure a cost effective, secure and flexible architecture is built and maintained
Procurement support for technical aspects of vendor selection, ensuring alignment with technical strategy, security requirements, internal systems and processes
AI Exploitation
Develop AI strategy and roadmap for the business
Identify, evaluate and support adoption of AI process optimisations to deliver value across all business departments
Provide hands on support to users to enable them to make the most of Ai tools
Create an AI-first culture and community that supports and empowers teams to continuously improve their processes and business outcomes through the use of AI
Drive staff adoption and competency in AI through training, best practices and tooling
Identify and maximise use of AI capabilities within existing technology partners to achieve cost savings and improved performance
Work with our Engineering and App Support teams to harness Ai to make our development better and quicker
Service Delivery & Operations
Own service delivery standards across technology function, managing the Service Delivery Manager
Drive continuous improvements in technology operations and end-user experienceDrive down the TCO of our technology estate
Ensure robust security posture, processes and staff training
Leadership of EUC and App Support
Ensure supplier performance across third party application support and monitoring
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Requirements
A strong Engineering background with evidence of close collaboration with Architecture and Operations teams
Proven experience in a retail environment, including e-commerce, digital platforms and in-store technology. (All essential)
A track record of successfully driving innovation and adoption of new technology
Deep understanding of AI and its growing application in business
A passion for technology innovation, in particular AI
Significant experience of working with and managing outsourced technology providers
Knowledge of cloud platforms, SaaS solutions, system integration, microservices and modern data platforms
Familiarity with cybersecurity best practices, data privacy, and regulatory compliance
Understanding and experience of best practice service desk and application support management
A service-oriented culture and empathy with the needs of business users of technology
Experience in operational technology management and aptitude for responding reactively to operational needs
Confidence in discussing technical approaches with developers, while also being able to communicate clearly with non-technical stakeholders
Excellent leadership, communication, and collaboration skills
Ability to balance strategic thinking with hands-on involvement
Strong problem-solving skills with a pragmatic and business-focused mindset
Ability to thrive in a dynamic, fast-paced, and growing organisation
Proactive and energetic with a can-do, solution-focused attitude, I am recruiting for a highly successful technology and transformation leader with proven success working at an executive level to initiate, design, and technically lead the delivery of technology and business transformations. The ideal candidate would have supported CIOs...
Benefits & conditions
Hybrid and flexible working, with core working hours
25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
Welcome to Trinny London Starter Stack and swag
Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products
Company discount for yourself, your friends, and family
Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
An annual personal training and development budget
Enhanced family friendly packages
Pension scheme
Cycle to work scheme
T-Parties = many office socials as well as summer and festive celebrations!
Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal OpportunitiesWe celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Seniority LevelDirector
Employment TypeFull-time
Job FunctionIT Services and IT Consulting
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