Support Technician L2 (Fixed Term 9-12 Months)

The IS Support Technician L2 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The role also includes mentoring and providing support to the Support Technician role in their particular area of expertise. There will be an on-call element in this role that is scheduled on a rotational basis.

Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK.

Third Level Qualification (or Equivalent)

Significant Experience in Desktop Support

Working knowledge of Microsoft Office products

Proficiency in the use of Active Directory and Windows Operating Systems

VDI Desktop Support knowledge

Smart phone configuration experience, Communication skills IT system support Team Working