Helpdesk Supervisor (6 month FTC)

We are looking for a Senior Facilities Helpdesk Coordinator on a 6-month fixed-term contract to support our helpdesk function in Denton., This is a facilities maintenance-focused helpdesk role, supporting the coordination of reactive and planned maintenance requests and providing leadership to the helpdesk function. This position is ideal for someone with helpdesk experience who is looking to step into a supervisory or lead role. Responsibilities

• Lead and support the helpdesk team, providing guidance, coaching, and operational support
• Oversee the logging, allocation, and monitoring of reactive and planned maintenance work orders
• Raise and chase updates on work orders to ensure timely completion and SLA compliance
• Work with internal teams and subcontractors to maintain smooth service delivery
• Monitor and report on helpdesk performance and support continuous improvement initiatives
• Support general administrative tasks and maintain accurate records within CAFM systems and online portals
• Ensure compliance with company procedures, policies, and health & safety requirements

Do you have experience in Organizational skills?, * Previous experience in a helpdesk environment, ideally having supervised or led a team

• Confident using IT systems, including Microsoft Office and online portals
• Experience with CAFM systems such as Maximo is desirable
• Strong organisational and administrative skills, with the ability to manage multiple priorities
• Excellent communication and team-working skills
• Motivated to progress into a management role within helpdesk operations
• All training will be provided

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders - and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential. Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly. VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.   You must create an Indeed account before continuing to the company website to apply