IT Risk & Operations Manager

The Channels and Customer Experience for Enterprises (CCE-E) teams manage the digital channels dedicated to enterprise customers within a large European banking group. Their mission is to define the digital vision and implement the associated roadmap to simplify customers' daily interactions. Working in an agile setup, the teams collaborate closely with product experts, process teams and control functions across multidisciplinary squads responsible for developing and maintaining digital channels., * Ensure Asset & Service Management by keeping referentials up to date, harmonizing update processes across the Tribe, and maintaining applications and service descriptions

• Oversee Incident & Problem Management, including crisis call participation, service restoration, communication through digital channel banners, root cause analysis, and follow-up of corrective actions
• Contribute to Continuity Management by defining disaster recovery scenarios and participating in annual transversal disaster recovery exercises
• Manage Risks & Security in collaboration with Security Center of Excellence teams, ensuring risk mitigation, audit recommendation closure, control plan execution, and vulnerability remediation
• Provide regular reporting and progress updates to relevant stakeholders

• At least 5 years of relevant experience in IT risk, operations, or digital security
• Strong understanding of cybersecurity, compliance, and operational efficiency
• Experience in process, risk, and asset management
• Proficiency with Excel, PowerPoint, and IT governance tools such as Archer or ServiceNow
• Fluent English (mandatory), * Experience working in an IT tribe environment within a large banking or financial services organization
• Proven ability to work in an Agile setup
• Strong stakeholder management skills across technical and hierarchical levels
• Experience in reporting management
• Knowledge of Dutch and/or French, * In-depth familiarity with a complex banking IT landscape
• Advanced negotiation and persuasion skills
• Experience leading or coordinating transversal initiatives under time pressure

Community Consulting goes beyond traditional consulting; it's all about fostering connections in an atmosphere of trust and confidence. Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration. #COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster. Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together. Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality. This is our DNA. This is how we make a difference.