IT Support Engineer

To support our IT department and ensure smooth daily operations, we are looking for an IT Support Engineer who will provide IT support to our employees and assist in maintaining our IT infrastructure.

Function

As an IT Support Engineer, you will be the first point of contact for our end-users at headquarters in Ostend and remote locations (Paris, Reims, Nantes, Belgrade, Glasgow and Madrid). You will handle IT requests face-to-face, via calls, or remotely, ensuring fast and effective solutions. You will also participate in IT projects, support system rollouts, and coordinate with IT suppliers when needed.

Main tasks & Responsibilities

• Providing first-line IT support to employees, both on-site and remotely.
• Troubleshooting network issues, including WiFi and VPN connectivity.
• Supporting hardware and software installations, updates, and maintenance.
• User provisioning and account management within Microsoft Active Directory and Entra/InTune.
• Logging, tracking, and dispatching tickets via the IT ticket system.
• Creating and updating internal documentation and manuals.
• Participating in IT projects and assisting with implementations.
• Coordinating with IT suppliers and external service providers when required.

• Bachelor's degree in IT, Computer Science, or a related field, or an equivalent combination of education and experience.
• Proven experience in first-line IT support or helpdesk roles.
• Solid technical knowledge of Microsoft Entra/InTune, Active Directory, Windows, O365, SharePoint.
• Basic network troubleshooting skills, including WiFi and VPN; knowledge of firewall configuration is a plus.
• Familiarity with computer hardware troubleshooting.
• Languages: fluent in Dutch and English; good understanding of French.
• Strong service-oriented mindset, analytical skills, and a desire to help people.
• Curious, eager to learn, solution-driven, well-organized, and able to work independently and in team.

Elicio nv offers you a dynamic and professional environment which encourages individual initiative. We provide a permanent contract with competitive compensation and a wide range of extralegal benefits.

Elicio SA, part of the Nethys group, is a major Belgian renewable energy company. Elicio is focused on the development, engineering, financing, construction and operation of wind energy power plants. The group currently has over 630MW operational capacity across Belgium, France and Serbia, and holds an important development pipeline in multiple European countries. Moreover, Elicio is an important player in the offshore wind industry as a shareholder in operational projects in the Belgian North Sea and a developer of two concessions in France and Scotland.