CRM Business Analyst

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. We look forward to meeting you!, We're looking for an experienced CRM Business Analyst to join our team in Brussels under a permanent contract. In this role, you will take ownership of CRM projects, drive functional analysis, and ensure solutions meet business needs across sales, marketing, and customer service processes in sectors like banking, insurance, and the public domain., * Lead the gathering, analysis, and documentation of business and functional requirements for CRM systems, including Salesforce or equivalent.

• Translate complex business needs into functional specifications, user stories, and process flows for technical teams.
• Collaborate closely with business stakeholders to optimize customer journeys and CRM-related processes.
• Support configuration, testing, and user acceptance testing (UAT) of CRM solutions.
• Ensure traceability between business requirements, functional specifications, and delivered solutions.
• Drive workshops and functional design sessions with cross-functional teams.
• Mentor junior analysts and contribute to knowledge sharing within the team.
• Work within Agile/Scrum frameworks, actively participating in sprint planning, reviews, and retrospectives.
• Contribute to the delivery of high-quality, scalable, and user-focused CRM solutions.

• You have 5-8 years of experience in business analysis, functional analysis, or CRM-related roles.
• Strong experience with Salesforce or another CRM solution (Dynamics 365, HubSpot, Zoho, etc.).
• Solid understanding of business processes, customer journeys, and functional design in CRM contexts.
• Proven experience writing functional specifications, process documentation, and user stories.
• Strong analytical, problem-solving, and communication skills to engage both business and technical teams.
• Experience working in Agile environments and collaborating with cross-functional teams.
• Bachelor's or Master's degree in Business, Information Systems, Engineering, or a related field.
• Fluent in English - mandatory and either French or Dutch (both written and spoken).

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success., What We Offer: * The opportunity to lead impactful, high-visibility projects in a fast-growing consulting environment. * Access to advanced technical trainings, certifications, and a network of senior experts. * A multicultural, international work environment with over 60 countries represented. * A clear and personalized career path with evolution toward architecture, management, or expert roles. * A culture that encourages initiative, autonomy, and innovation. Why Choose Amaris Consulting? * Agile and Entrepreneurial: A dynamic structure that empowers you to lead and grow. * Global Presence: A strong international community with continuous learning opportunities. * Intrapreneurship: Create your own business initiatives or contribute to internal innovation. * Human-Centric Leadership: A supportive and attentive management structure adapted to your goals.