Senior Technical Analyst

This is a key role reporting to the Regulatory Operational Performance Manager within Environmental Services. It is a vital regulatory and performance-focused position within a technical team supporting Wastewater and Water Services. You will assist Field Operations in the delivery of environmental regulatory reporting and support several other key performance metrics. You will be part of the Pollution Taskforce Team within Environmental Services and will be responsible for overseeing regulatory processes, performance management, and the delivery of all outputs related to Wastewater and Water.

You will collaborate with other teams within Environmental Services to ensure a cohesive approach to environmental management. The role will also involve liaising with external organisations such as the Environment Agency, Ofwat, and other relevant bodies. It is essential to work closely and cooperatively with colleagues, customers, and stakeholders, fostering strong relationships with Operational Network and Treatment Managers and their teams.

The role requires balancing reactive tasks and ad-hoc information requests with longer-term, proactive projects. Additionally, you will need to develop your knowledge continuously, stay informed of changes in the regulatory landscape, and lead initiatives to improve performance. The ability to adapt quickly and respond effectively to regulatory developments or issues, preventing escalation, will be crucial.

Accountabilities & Responsibilities

• Technical assessment of operational regulatory compliance, in relation to internal and external measures.
• Provide support to Technical Analysts to ensure they are performing and receiving appropriate guidance.
• Completion of regulatory returns that are reliable accurate and complete, and meeting regulatory requirements / timescales.
• Support improvement initiatives and champion new ways of working
• Accountable for the delivery of actions relating to regional regulatory operational performance.
• Provide input to briefing packs on operational best practice and regulatory operational performance and, where appropriate, deliver these briefings to the operational field teams.
• Offer technical support and advice to Operational Field teams as and when required.
• Support provision of supporting documentation for business planning, price review etc.

• Leadership qualities
• Excellent analytical, problem solving and decision making skills
• Self-motivated and results focused
• Good interpersonal skills.
• Able to use own initiative and work under pressure.
• Good operational understanding of environmental permits and the regulatory environment
• Strong planner who can manage and prioritise their own workload and that of their teams
• Clear communicator who understands of how to work effectively with internal and external customers
• A firm understanding of our corporate systems and their capabilities.
• A willingness to embrace changes
• Excellent customer service skills dealing with both internal and external customers

Desirable Criteria

• Familiarity with environmental regulation
• Network / Treatment operational knowledge
• An understanding of Water and Wastewater ODI's and Measures of success
• Good understanding of Microsoft Office applications, with particular strength in MS Excel.
• Ability to interpret data and make appropriate quality checks

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes, We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.