Digital Support Technician

• Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)

• Support onboarding of new learners and employers onto apprenticeship systems

• Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)

• Assist with troubleshooting hardware and software issues Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.)

• Help keep digital systems updated and working smoothly

• Provide friendly customer service by phone, email, and online chat

• Assist with maintaining equipment, devices, and simple network tasks

• Produce basic user guides or instructions to help people use systems more easily

• Escalate technical problems to senior team members when needed, * use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

• operate digital information systems, for example* Management- Finance Human Resources* Bespoke departmental or organisational systems or databases

• communicate effectively through a variety of different channels using terminology appropriate to the audience

• use digital resources to extend own knowledge and skills relevant to their role

• risk assess the organisational impact of decisions that they take

• use digital systems to identify productivity and performance improvements

• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

• maintain system security in line with organisational policies.

• support digital operations or digital change and transformation activities.

• investigate application problems and enable resolution to maintain productivity and improve quality of service.

• coach and guide stakeholders to develop their applications skills to use digital systems effectively.

• monitor data to analyse systems use and provide insights to recommend use or applications developments.

• support customers in the use of information, products and services through digital channels.

• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

• maintain end-user systems physically or remotely. For example: software, hardware or operating systems

• provide and direct end-users to tools and resources to help them to resolve their digital problems.

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

• operate digital information systems, for example* Management- Finance Human Resources* Bespoke departmental or organisational systems or databases

• communicate effectively through a variety of different channels using terminology appropriate to the audience

• use digital resources to extend own knowledge and skills relevant to their role

• risk assess the organisational impact of decisions that they take

• use digital systems to identify productivity and performance improvements

• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

• maintain system security in line with organisational policies.

Training schedule

Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.

Training will be delivered through a combination of:

• On-the-job learning at our main office: London E1 5HZ
• Hybrid teaching sessions once per week with your training provider
• Monthly progress reviews with your coach and line manager
• Self-directed study time built into your weekly schedule
• Practical assessments and projects based on real work tasks, Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:

Digital Support Technician / IT Support Technician:

• Providing day-to-day support for learners, employers, and staff

Learner Onboarding Coordinator:

• Supporting digital platforms, enrolment systems, and user access

MIS / Data Administrator:

• Managing learner records, ILR data, and compliance systems

E-Learning Support Specialist:

• Supporting virtual learning platforms, resources, and online classrooms

Helpdesk or Service Desk Analyst:

• Responding to tickets and troubleshooting issues for staff and learners

GCSE in:

• 5 subjects (grade 4/C)
• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know., * Communication skills

• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers-backed by more than a decade of experience in the digital education sector.