IT Support Engineer

• Deliver 1st and 2nd line support to circa 300 users across UK and European sites
• Support Windows and macOS end-user environments
• Manage and support mobile devices across iPhone and Android
• Administer device management and policies using Intune
• Support endpoint security using Microsoft Defender
• Provide day-to-day support across Cisco Meraki networking
• Work with an external MSP for escalation and additional support when required
• Operate effectively in a less structured environment with changing priorities

• 2-3 years experience in an IT Support Engineer, 1st Line, or 2nd Line Support role
• Background supporting users in a small or mid-sized business environment
• Strong hands-on experience with Windows and macOS
• Experience with Intune, MDM, and endpoint security tooling
• Exposure to iPhone, Android, and Cisco Meraki networks
• Comfortable taking ownership and working with minimal process
• Clear communication skills and a proactive, adaptable approach

VIQU is recruiting an IT Support Engineer to join a lean internal IT team supporting approximately 300 users across the UK and Europe. Reporting directly into the IT Manager, this role has clear ownership across end-user support, devices, and day-to-day IT operations. While the environment is flexible and fast-moving, the remit is defined and offers autonomy, visibility, and progression as the IT function continues to mature., At VIQU IT, we're focused on bringing a knowledgeable and honest approach to IT recruitment, devoting ourselves to improving quality of life for our candidates through excellent IT job opportunities, our clients with high-quality customer service, and our team through continual support and training. As an IT recruitment agency based in Birmingham and Southampton, our recruitment team works with everyone from global conglomerates to innovative SMEs across the UK and beyond, meaning whether you are a seasoned IT contractor or you are in search of your next permanent job, we will be able to support you through the job process. VIQU IT's Specialisms Our wide array of clients and key accounts in the public and private sector, means that we work across the IT spectrum.