Business Analyst CRM

• Participate in gathering and analysing client requirements, and write detailed functional specifications
• Support and assist the IT teams based in Geneva during various cycles.
• Ensure the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests.
• Support and coordinate testing phases with end users.
• Provide level 3 support in case of production incidents.

Do you have experience in XML?, * Higher education in Computer Science (University, HES, Federal Diploma, EPF) or equivalent qualifications.

• Minimum of 7 years of experience as a Business Analyst in the banking sector.
• Excellent knowledge of wealth management, investment strategies, and financial products.
• Strong expertise in CRM activities.
• Good understanding of the onboarding process, KYC, and compliance.
• Dynamic and proactive in completing assigned tasks, demonstrating responsiveness and adaptability to change.
• Ability to work closely with team members to achieve common goals.
• Strong analytical and conceptual thinking skills, with a knack for problem-solving.
• Autonomy and capacity to independently analyze data from various systems.
• Excellent organizational skills, resilience under stress, and ability to manage priorities effectively.
• Proficient in SQL query languages and tools for accessing databases.
• Knowledge and experience with Agile methodology (Scrum).
• Familiarity with APIs, including the use of JSON, XML, Postman, and Swagger.
• Fluent in French and English (B2 level).