Cloud Solution Architect Mission Critical

You will be planning and delivering proactive and reactive support including onsite presence as needed

• You will Identify and manage customer goals and SfMC opportunities to improve the quality, consumption, and health of the customer's solution.
• You will drive and participate in proactive delivery management: spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution.
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
• You will share and gain knowledge through technical communities.

Do you have experience in SharePoint?, Technical Skills to include: SharePoint Server-SharePoint Online Exchange Server-Exchange Online Microsoft 365, Office 365 Fundamentals of Entra ID Microsoft Purview Microsoft 365 Copilot Power Platform, Power Apps, Power Automate Microsoft Endpoint Manager Windows 11 Microsoft Teams Microsoft Viva OneDrive for BusinessProficiency in English (spoken and written) is essential for internal collaboration and reporting.This role may involve international travel of up to 25% to meet with customers and support business needs.

• Outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.

• Strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.

• Experience leading and driving projects as well as motivating others.

• Self-motivated, resourceful, and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect* Ability to develop strong strategic customer relationships that gain the trust and respect of customers.

• Ability to handle critical technical issues and work in difficult support situations.

• Ability to handle difficult or sensitive situations with customers.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.