IT Analyst
Matchtech
Bognor Regis, United Kingdom
8 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 50KJob location
Remote
Bognor Regis, United Kingdom
Tech stack
Microsoft Windows
Computer Security
Office Suite
Productivity Software
Peripherals
Information Technology
Laptops
Operational Systems
Network Server
Job description
We're seeking an experienced IT Support Technician to join our aerospace client's team in Titchfield, the role will also support one of their Electrical sites in Bognor Regis. This is a fantastic opportunity to support a major Aerospace site relocation and Electrical site ramp up project while providing technical assistance to both local and remote users. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards., * Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
- Install and support operating systems and productivity software.
- Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
- Provide on-site IT support and assist in resolving broader technical issues.
- Contribute to root cause analysis and long-term problem management.
- Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
- Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.
Requirements
- Associate degree or high school diploma (required)
- Bachelor's degree (preferred)
- ITIL Foundations certification
- CompTIA A+ certification
Experience:
- Minimum 2 years' IT support experience in a hands-on technical role
Technical Skills:
- Microsoft Windows OS and Office suites
- Hardware: PCs, laptops, mobile devices, peripherals
- Basic knowledge of IT infrastructure: networks, servers, storage, phone systems
- Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers)
- Understanding of cybersecurity principles
Soft Skills:
- Strong troubleshooting and problem-solving ability
- Ability to adapt to complex, fast-moving IT environments
- Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management
