Application Support Analyst

ECS Recruitment Group

Cheltenham, United Kingdom

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Cheltenham, United Kingdom

Tech stack

API

JIRA

Business Software

Business Systems

Databases

Middleware

Microsoft Dynamics

Microsoft SQL Server

Open Data Protocol

Shopify

Simple Object Access Protocol (SOAP)

SQL Stored Procedures

SQL Databases

Data Streaming

Systems Integration

T-SQL

WooCommerce

Magento

Microsoft Business Central

Data Management

REST

Servicenow

Job description

We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems.

This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs., Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management

Requirements

5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.