Support Services Team Lead

• Meaningful Impact: Your work will make a tangible difference, helping disabled people of all ages to lead independent, fulfilling lives.
• People-Focused: You ll spend a significant amount of your time communicating one-to-one, in groups, in the community, and online. If you love engaging with people, this is the role for you.
• Varied Outreach: From delivering training sessions to hosting workshops, events, and drop-ins, you'll be out in the community building understanding and trust.
• Autonomy and Responsibility: Manage your own caseload and represent GCIL confidently through regular verbal and digital communication.
• Professional Growth: We ll support your development, including your communication, training delivery, and community engagement skills.

As a Support Services Team Lead, you will:

• Manage our team and our resources effectively, including staff deployment, supplier negotiations and process improvements.
• Support individuals to manage their own care arrangements and make informed choices about available options.
• Assist with safe recruitment, payroll setup, and contingency planning for those employing personal assistants.
• Provide guidance on good employment practices and refer to appropriate resources when needed.
• Deliver accessible information and liaise with relevant organisations for referrals.
• Facilitate stakeholder engagement through forums, training, and feedback to social services.
• Promote continuous learning and professional development within the team.
• Maintain accurate financial, statistical, and case records; prepare reports for funders and committees.
• Ensure compliance with confidentiality, equality, diversity, health and safety, and other organisational policies.
• Represent the organisation confidently at events and build professional networks to support service development.

• Strong communication, interpersonal, and facilitation skills.
• Proven organisational and team leadership abilities.
• Creative problem-solving, networking, and negotiation skills.
• Proficient in Microsoft Office, email, internet, and social media tools.
• Experience delivering support and training to individuals and groups with diverse needs.
• Understanding of Independent Living philosophy and the Social Model of Disability.
• Knowledge of self-directed support services, personal assistance, finance, and employment law.
• Ability to manage resources, staff teams, and satellite offices effectively., * Self-motivated, flexible, and able to work under pressure.
• Enthusiastic and capable of motivating others.
• Willingness to work occasional unsocial hours.
• PVG membership required.

We would ideally like you to have experience and knowledge of Self Directed Support services but this is not essential.

We Actively Welcome Disabled Applicants

As a disabled-people-led organisation, we are especially keen to hear from disabled people, including those with lived experience of navigating support systems or barriers in society.

We are committed to creating a workplace where everyone can thrive. If you have lived experience of disability, we strongly encourage you to apply.

If you need adjustments during the application or interview process, just let us know we're happy to support you.

We guarantee interviews for all disabled applicants who meet the essential criteria outlined in the job description.

Ready to Join Us

If you're passionate about inclusion, empowerment, social justice, and working directly with people and if you thrive in a role built around communication we d love to hear from you!

Salary: £31,513 per annum, pro rata Contract: Part time, 18 hours per week, Wednesday Friday, Permanent Benefits: 25 days annual leave increasing to 30 days after 5 years (pro-rata for part time staff), 12 public holidays, 6% Pension contribution and Group Life Insurance!

Join GCIL and Make a Difference!

At the GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.

As a disabled-people-led organisation, we centre lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.