3rd Line Support Engineer
Xact Placements
Grays, United Kingdom
6 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 45KJob location
Grays, United Kingdom
Tech stack
Microsoft Active Directory
Azure
Hyper-V
Windows Server
Network Architecture
Wireless Networks
Network Routers
Office365
Firewalls (Computer Science)
Information Technology
Job description
We're looking for a technically strong and proactive 3rd Line Support Engineer with solid networking experience to join a thriving IT services team supporting clients across the UK.
What you'll do:
- Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network-related issues
- Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure
- Lead IT projects from planning to implementation
- Deliver on-site and remote technical support and contribute to documentation and knowledge sharing
Requirements
- Proven hands-on experience configuring and supporting network infrastructure (routers, switches, firewalls, wireless)
- Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure
- Excellent troubleshooting skills and confident decision-making under pressure
- A customer-first mindset with great communication skills
- A friendly, flexible, and team-oriented approach
