Desktop Engineer 2nd Line Support0

We are looking for a motivated and customer-focused Onsite IT Support Engineer to join our End User Experience (EUE) team, supporting high-profile clients in a fast-paced technical environment. This is an excellent opportunity for someone who enjoys hands-on IT support, problem-solving, and working directly with end users. About the Role

As part of the EUE team, you will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels.

Your responsibilities will include:

• Providing 2nd line technical support, resolving incidents within SLA targets and maintaining a low incident rate.
• Completing assigned tasks accurately and within agreed timeframes.
• Handling Non-Standard Requests (NSR) in line with agreed delivery schedules.
• Escalating complex issues to Level 3 support teams where required.
• Installing, configuring, and troubleshooting hardware and software across laptops, desktops, printers, networks, and peripherals.
• Supporting users with docking stations, display screens, scanners, and multifunction printers (MFDs).
• Driving company vehicles to deliver IT equipment and provide on-site technical assistance when required.

We are looking for candidates with the following experience and technical knowledge:

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7) including system builds, configuration, and registry settings.
• Experience using Microsoft Office applications.
• Basic understanding of SCCM and Active Directory.
• Familiarity with IT service management tools such as ServiceNow or similar platforms.
• Understanding of networking concepts including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote access.
• Experience working with IT hardware and peripherals.
• Exposure to Microsoft Exchange environments, LTSC Channels, and KIOSK configurations is desirable.