Platform Administrator

Summary: Phillips & Cohen Associates, Ltd are seeking an experienced and motivated individual with solid, previous hands-on experience to take on the role of Platform Administrator and join our dynamic IT Platform team in the Northwest of England. This role will play a critical part in managing out global Microsoft 365 (M365) environment and identity and access management (IAM). The ideal candidate is a proactive, detail-oriented professional with deep expertise in M365, capable of driving operational excellence and supporting a global workforce. Key Responsibilities:

• Participate in the management of all the existing and future implemented platforms including but not limited to:

• Microsoft 365 (Exchange, EntraID, Intune, Sharepoint, etc)

• Mimecast

• PowerDmarc

• OKTA

• Citrix

• WEM / FSLogix for Profile Management

• Salesforce

• Ninja RMM

• Zoom

• Pantheon/Wordpress

• Focus on configuration and optimisation of Microsoft 365 applications:

• Tenant Management, including licensing and user provisioning

• Stay current with Microsoft 365 updates, features, and industry trends to recommend improvements and innovations.

• Monitor MS365 performance, troubleshoot issues, and ensure high availability and reliability of services.

• Provide Tier 2/3 support for M365-related issues

• Implement and maintain MS365 security policies, compliance settings, and data loss prevention (DLP) measures.

• MS365 tenant management, including licensing, user provisioning, and integration with other enterprise systems, including Azure.

• Implement and enforce Conditional Access, MFA policies, and security best practices

• Participate in the administration of the global identity and access management, including single sign-on (SSO), multi-factor authentication (MFA), and user lifecycle management.

• Monitor and respond to email security incidents, including phishing, spam, and malware threats.

• Participate in the administration of the email security platform, including configuration, policy management, and threat protection.

• Collaborate with the security team to enhance email security protocols and ensure alignment with industry best practices.

• Ensure secure access controls, role-based access policies, and compliance with identity governance standards.

• Partner with cross-functional teams, including IT security, infrastructure, and application development, to align M365 with business objectives.

• Provide technical guidance and mentorship to junior team members.

• Document processes, configurations, and best practices to ensure knowledge sharing and operational continuity.

• Conduct regular audits and assessments to ensure compliance with security standards and organisational policies.

Identify opportunities to automate repetitive tasks and streamline administrative processes using automation tools or PowerShell.

• Monitor system health, performance and availability
• Implement security best practises, including MFA, Conditional Access and Compliance Policies
• Coordinate with Security and Network teams on identity and access management
• Assist with migrations, upgrades and new M365 feature deployments
• Document system configurations, changes and operating procedures.

Do you have experience in WordPress?, * 5+ years of experience managing Microsoft 365 environments in a global enterprise setting, leading on M365 migrations and Azure Deployments.

• 3+ years of hands-on experience administering Microsoft Azure, Mimecast for email security, and Okta for identity and access management.

Desired Skills and Experience:

• Citrix Daas Administraiton
• Zoom Administration
• Ninja RMM Administration
• Advanced skills in Powershell scripting
• Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals).
• Experience working in financial services, legal, or debt recovery sectors.

Personal Attributes:

• Excellent communication and interpersonal skills.
• Proactive, detail-oriented, and highly organised.
• Ability to manage priorities and work under pressure in a fast-paced environment.
• Strong team player with a collaborative mindset.

NOTWITHSTANDING the detail in this job description, the job holder from time to time will undertake such work as may be determined by their manager and / or a member of the Senior Management Team consistent with the key tasks of the job. What's in it for you?

• Secure reserved car parking space and excellent transport links

• 31 days holidays per year including 8 bank holidays

• Healthcare Scheme*

• Company pension plan*

• Life Assurance*

• Cycle to Work and Electric Car Schemes*

• Various discounts and other incentives*

• Qualifying period applies

Hybrid Working Opportunities We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount
• Work from home