Jira Product Owner
Role details
Job location
Tech stack
Job description
The Jira Product Owner / Jira Administrator is responsible for the vision, strategy and day-to-day management of the organisation's Jira product.
They ensure Jira is:
- Aligned with business goals and user needs
- Properly configured and maintained
- Adopted consistently across teams
- Providing clear, actionable insight into work and delivery
This role bridges product ownership (what Jira should do and why) and administration (how Jira is configured and run), working closely with business stakeholders, technology teams, and the wider change/PMO community.
The role works closely with colleagues within the PMO, Transformation team, wider COO and business stakeholders across the rest of the organisation to translate requirements into practical JIRA configurations, while maintaining platform integrity and best practice.
What will I be doing?
Product Vision & Strategy
- Define Jira product vision aligned with organizational goals and user needs.
- Develop and maintain a multi-year roadmap for enhancements and integrations.
- Translate strategic objectives into prioritized outcomes, epics, and features.
- Make decisions on product direction balancing value, feasibility, and risk.
Backlog & Demand Management
- Maintain and prioritize Jira backlog for high-value features and fixes.
- Review and approve/reject configuration change requests.
- Coordinate delivery of changes with technical teams and vendors.
Stakeholder Engagement
- Engage stakeholders to gather requirements and pain points.
- Facilitate workshops to align Jira with business processes.
- Communicate changes and champion best practices.
User Experience & Standards
- Design intuitive, consistent Jira solutions.
- Define and enforce usage standards (issue types, workflows, naming).
- Support standardized ways of working and continuous improvement.
Configuration & Administration
- Configure and maintain projects, boards, workflows, and permissions.
- Manage user access and role-based controls.
- Implement automation and ensure documentation for auditability.
Training & Support
- Provide training and guidance on Jira usage.
- Maintain user guides and FAQs.
- Act as escalation point for complex Jira queries.
Reporting & Metrics
- Define KPIs for Jira success and adoption.
- Create dashboards and reports for actionable insights.
- Use data to inform prioritization and improvements.
Quality Assurance & UAT
- Translate requirements into configuration and test scenarios.
- Coordinate and perform UAT for changes.
- Ensure changes meet acceptance criteria and are well-communicated.
Governance & Compliance
- Align Jira usage with policies and regulatory requirements.
- Maintain governance for change requests and approvals.
- Monitor and improve data quality.
Collaboration with IT
- Partner with IT on platform strategy, integrations, and performance.
- Provide product requirements for technical decisions.
- Test platform-level changes from a user perspective.
Requirements
Do you have experience in Jira?
Benefits & conditions
We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
