3rd Line Support Engineer

Erin Associates Ltd

Birmingham, United Kingdom

6 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Compensation

£ 54K

Job location

Birmingham, United Kingdom

Tech stack

Microsoft Windows

Microsoft Active Directory

Software as a Service

Cloud Computing

Linux

Infrastructure as a Service (IaaS)

Platform as a Service (PAAS)

Office365

Firewalls (Computer Science)

Information Technology

Job description

An experienced 3rd Line Support Engineer is required to support and enhance the IT infrastructure of a Birmingham-based organisation. This is a senior, hands-on role focused on resolving complex technical issues and acting as the highest point of escalation. Key Responsibilities

Act as 3rd line escalation for complex incidents and problems
Support and maintain infrastructure across servers, networks, cloud, and virtual platforms
Provide technical guidance to 1st and 2nd line teams
Ensure systems are secure, resilient, and compliant (NIST, Cyber Essentials)
Support infrastructure projects and work with third-party suppliers

Requirements

Proven experience in a senior 3rd line or infrastructure support role
Strong knowledge of Windows, Linux/Unix, Microsoft 365, and Active Directory
Experience with cloud platforms (IaaS, PaaS, SaaS), networking, and firewalls
ITIL experience (incident, problem, and change management)
Strong troubleshooting and communication skills

Keywords: 3rd Line Support Engineer, Infrastructure Engineer, Support Engineer, Windows, Linux, Cloud, M365, Firewalls, ITIL, Birmingham, West Midlands