Senior Service Information Analyst

• Build and deliver management information (MI) from scratch.

• Gather requirements from senior stakeholders, demonstrating strong organisational skills, flexibility, and a deep understanding of infrastructure service management.

• Understand and present data in an easily consumable format which helps the Group identify priorities and areas for improvement.

• Lead community engagement and support strategy for reporting best practice.

• Work closely with Team Lead, Service Information Analyst, Configuration Manager and other roles across Service Management.

Do you have experience in ServiceNow?, * Experienced in data and reporting, utilising tools such as ServiceNow, Power BI and Azure DevOps.

• Proven stakeholder engagement, including senior leadership.

• Working knowledge of ITIL Best Practice.

• Highly organised with strong analytical skills.

• Open to candidates from any industry background.

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background