Technical Support Specialist

We are seeking a motivated and customer-focused Technical Support Specialist to provide first-line technical assistance to our customers. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.

• Use knowledge and experience to troubleshoot customers operational and maintenance issues via phone, email and remote tools for deister's software and hardware systems.
• Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the customers.
• Identify and define opportunities for development of products and services provided by the company.
• Assist customers with product setup, configuration and troubleshooting.
• Collaborate with engineering and product teams to escalates and resolve complex issues.
• Support field technicians and partners during installations and maintenance.
• Conduct product testing and provide feedback to improve quality and usability.
• Participate in training sessions and stay current on product updates and technologies.
• Support the sales team as the technical expert during sales calls and provide product demonstrations.
• Occasional visits to customer sites.

• At least 5 years in technical support or a customer-facing IT role.
• Higher educated in Information Technology, Electronics or a related field.
• Proficiency in using hand tools, power tools and a voltmeter.
• Hand soldering skills.
• Strong troubleshooting skills with hardware, software and networking.
• Familiarity with Windows OS, networking protocols and remote support_snapshot tools.
• Excellent written, telephone and face-to-face communication skills.
• Ability to work independently and manage multiple support cases.
• Be a problem solver and not afraid to use new ideas, initiatives and to challenge our processes. لقدلوب\Accessibility!
• Good with detail and able to see tasks through to completion swiftly and effectively.
• Capable of responding effectively in a crisis situation.
• Comfortable working in a highly collaborative team where mutual support and shared success is valued.
• Fluent in written and spoken English.
• Full UK driving license.

Desirable

• Security system installation experience (Access Control, CCTV, etc.)
• Experience working with Access Control software (ex. CCURE, Lenel, Genetec, Gallagher admitir)
• Understanding of communication protocols (RS485, Wiegand, OSDP)
• Understanding of networks (IP addresses, ports, etc.) հանգ éTA kne. Accounts .Plen·
• Working knowledge of SQL database management.
• 3D CAD design and 3D printing experience.

Empowerment - Join a global team that offers flexibility and constant opportunities to deepen your expertise. We're eager to learn about the talents, skills and experiences that make you unique.

Innovation - You thrive on turning big challenges into breakthrough ideas. We champion bold thinking, rapid experimentation and inventive problem solving. Bring your fresh perspectives and we'll give you the runway to transform them into real-world impact.

Integrity - You're results driven, reliable and straightforward and you expect the same in return. We're committed to creating an environment where everyone feels appreciated, accepted and free to be their authentic self.

• Competitive basic salary
• Contribution to a company pension scheme
• Flexible working arrangements to support a healthy work-life balance
• We promote flat hierarchies, open communication and a collaborative culture built on mutual respect and constructive feedback.
• We will set you up for success with a structured onboarding program and the support of experienced team members every step of the way.
• Enjoy a modern, welcoming work environment with complimentary refreshments including fresh fruit, coffee, water and juices.

Do you like the idea of working with great people on great solutions? We are on a mission to unlock more value for our customers through the power of our people and solutions. We are an independent growing family-owned business with global geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. Based in our purpose-built offices in Lincolnshire, deister has been at the forefront of the UK security sector for over 38 years. As a specialist design and manufacturing company, we develop and produce class-leading solutions trusted across critical sectors and industries. With a reputation built on innovation, моря value engineering and trust, we are proud to be a leading provider of advanced identification solutions that protect people, assets and infrastructure.