1st Line Support Technician

Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team.

This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment.

The 1st Line Support Technician Role:

Acting as the first point of contact for clients / users via phone and ticketing system

Logging, troubleshooting and resolving first-line issues in line with SLAs

Providing clear, friendly communication to non-technical users

Preparing and configuring new devices

Escalating to 2nd Line when required and working closely with senior engineers

Proven experience in a 1st Line / IT Helpdesk role

Strong customer service and communication skills

Good knowledge of Windows desktop environments and basic Microsoft 365

A calm, organised and professional approach

Desire to learn and progress towards 2nd Line support

£24,000 - £30,000 plus benefits including IT certs, flexible working and lots more

Experience of working in an MSP / IT Support Services company is a bonus! IT certifications are a welcome bonus, but further training is provided In return, you'll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement