Service Desk Operator

• Dealing with Works Orders (both PPM and Reactive) submitted through the Concept Evolution system and Maximo CAFM System.

• Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers.

• Monitoring Job Progress, recording on the work orders and keeping customers informed throughout the work process.

• Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, uploading certification and updating log notes.

Do you have experience in Microsoft Office?, * Understanding of asset management principles and maintenance techniques.

• Excellent PC skills and experience in the use of Microsoft Office packages is essential.

• Experience in the use of a CAFM system is preferable.

• Excellent communication skills including verbal and written.

• Ability to form relationships with clients and to exceed customer expectation.

• Well Organised/efficient time management.

• Will need to undergo BPSS clearance and a Disclosure Scotland check carried out as part of the onboarding process.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment