Salesforce Project Manager

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager. Main duties: * Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations. * Assign and supervise team tasks, managing assignments, vacations, and absences during the project. * Manage project progress to ensure deadlines, scope, and budget are met. * Facilitate change requests to ensure all parties are informed of schedule and budget impacts. * Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees. * Alert operations management of potential deviations. Establish communication and risk mitigation plans. * Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards. * Lead project demos for the client. * Lead the resolution of issues arising from project implementation. * Lead the relationship and pursue customer satisfaction regarding the project. * Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements. * Responsible for sending customer satisfaction surveys regarding the project. * Identify potential Up & Cross-Selling opportunities for the account. * Lead team retrospectives and identify potential internal improvements. * Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. Experience needed: * +5 years of experience in PM roles. * +3 years participating in end-to-end CRM implementation processes. * Experience working with agile methodologies (SCRUM, Jira, etc.). *

Medium - high level of English. WHAT DO WE OFFER * Permanent contract. * Flexible Schedule. We make it easy. Balance your professional and personal life. * Certifications plan. Improve your skills and get the official certificate from our main partners. * Home Office. You decide and we support you. * Flexible retribution (public transport ticket, Ticket restaurtant, …). * Health insurance. * OMEGA in action. Our commitment to a better society is not just an intention * Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity

content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.