CCaaS Solutions Architect - Genesys & CX

Grupo Konecta

Pontevedra, Spain

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, Spanish

Experience level

Intermediate

Job location

Pontevedra, Spain

Tech stack

Amazon Connect

Genesys

Requirements

A global service provider in España seeks a CX Consultant to link sales and clients by driving CCaaS solutions. The role demands technical expertise in Genesys and bilingual fluency in English and Spanish. You will be responsible for crafting solution designs, conducting presentations, and managing technical responses for proposals while ensuring smooth transitions to implementation teams. Ideal candidates will have 3+ years in relevant roles and experience with multiple platforms such as Five9 and Amazon Connect. #J-18808-Ljbffr