Repairs Administrator

Response are looking for anenthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others.

Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include:

• First point of contact, and customer service representative for all Housing & Property queries
• Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined
• Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs
• Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI's
• To work as a cohesive unit with other Repairs Administrators
• Co-ordinate communication across the Housing and Property department
• Ensure accurate and consistent record keeping through housing management systems.
• Ensuring confidentiality and compliance with GDPR regulations.
• Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings.
• Follow all policies and procedures of Response.
• Support the smooth operation of Property & Housing and their Manager.
• Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures.

• GCSE's in English and Maths (or equivalent).
• Understanding and experience of working in an office environment.
• IT literate with experience using MS Office packages - including Excel.
• Experience working to strict deadlines without compromising content and service.
• Good communication skills, written, verbal and listening.
• Strong planning, organisational and time management skills
• Ability to work as part of a team
• Ability to work safely and responsibly without direct supervision and on own initiative.
• Able to handle confidential information appropriately.
• Flexible approach to working hours.
• Strong relationship building skills and to be able to build trusting and honest relationships quickly.

• 25 days annual leave and standard bank and public holidays
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling
• Cycle to Work Scheme?
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme?
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app - approved by NHS
• Free flu jabs
• Free DBS application