IT Support Analyst

We are looking for IT Support Analyst with 1st and 2nd Level experience cloud infrastructure (Saas) endpoint management (Intune) administrator, networking, azure and Office 365 hands-on support administrator., * Troubleshoot, diagnose issues affecting both Mac and Windows end point devices.

• End User Support and IT service desk ticketing ownership.

• Proficient with M365 and associated components.

• Azure administration and service troubleshooting.

• Intune (device setup enrolment and configuration).

• MS Teams configuration and troubleshooting.

• Outlook (OWA) and local app setup, configuration and troubleshooting.

• One Drive (configuration and setup).

• Azure User account management.

• Documentation of procedures and standards (user guidance adoption etc).

• DNS management.

• Google Workspace exposure (Gdrive - Gmail etc).

• Mobile device configuration f (Outlook and Teams App).

• Setup of new, moving and leaving users.

• Be cognizant of operational security identifying changes to reduce risks.

• Adobe InDesign and related services support.

• Meeting room service management (Zoom and Teams).

• Knowbe4 training platform exposure and administration.

This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work towards end user support., * 3 + Years' Experience in an IT Engineer.

• Proven experience within a Microsoft environment.

• Excellent people, communication, end user service skills.

This is a hybrid position based in the City of Lon for 6 month duration as an FTC.

Salary will be circa £25K - £30K.