Cloud (AWS) Support Engineer

• Provide 2nd line support for data and analytics services, investigating and resolving incidents and service requests
• Diagnose issues across AWS-hosted platforms, data pipelines, and analytical tooling
• Use SQL (Redshift) to support investigations and respond to data-related queries
• Support users working in R, including troubleshooting code and environment issues
• Manage and update tickets via ServiceNow, ensuring clear communication and timely resolution
• Create and maintain documentation in Confluence
• Collaborate with engineering, data science, and platform teams to resolve complex issues
• Maintain high standards of diligence, accuracy, and auditability

• Proven experience in an L2/Application Support/Platform Support role
• Strong exposure to AWS, including:

• AWS Workspaces
• AWS Redshift
• SageMaker

• Hands-on experience with R (primary language)
• Strong SQL capability
• Experience using GitHub
• Familiarity with ServiceNow and Confluence

Desirable

• Exposure to Posit/RStudio environments
• Experience with Dataverse or similar data platforms
• Background supporting data or analytics teams in regulated environments

Soft Skills

• Strong investigation and root-cause analysis skills
• Clear, professional communication
• High levels of diligence and ownership