Business Support Officer - Level 1

Are you enthusiastic and motivated to influence and improve business processes and support busy teams? Are you able to prioritise tasks, be innovative and multi-task on a daily basis? Do you enjoy working from home and being part of a busy office environment? If so, we would like to hear from you.

Business Support is a dynamic team supporting various departments across the local authority. We provide a comprehensive administrative support service that includes management of service requests, handling of incoming calls, organisation of workflow and management of internal processes.

As a member of Business Support you will be expected to undertake some or all of the following tasks (dependent on the service area you will support):

Assisting the Senior Business Support Officer with staff recruitment, allocation of work including providing advice, support and daily supervision. Managing staff resources in relation to absence to ensure business continuity Supporting the Senior Business Support Officer in identifying and implementing improvements and changes to the service, developing Standard Operating Procedures and upskilling staff appropriately Maintaining and developing systems, creating new users and allocating access. Having responsibility as a superuser / admin for specific service systems Take a lead in the financial administration for the team Undertake all activities in relation to the organization of meetings, including the transcription of notes The use of a variety of systems across the authority - including hybrid mail, the use of Teams channels and Microsoft solutions.

The post holder will supervise a team of eight individuals and support the work of the Technical Services department. This is a key role in ensuring support for these services and their clients, including the delivery of financial processes, and developing internal processes. The post holder would need to demonstrate a high degree of accuracy, financial competency, attention to detail and strong communication skills when collaborating with wider services and the team. Knowledge of financial systems, such as Civica, and processes is desirable.

We are looking for team players who have the skills, experience and flexibility to enable them to prioritise and manage several tasks within a busy fast paced environment, both within the office and whilst working from home. Exceptional IT skills, including working with MS 365, Office and Teams are essential attributes.

The position carries an Approved Casual Car User Allowance, therefore access to a vehicle for work purposes is a requirement. Thorough pre-employment screening is undertaken during the recruitment process., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.