NOC Engineer

We are seeking a skilled and motivated NOC Engineer to join our dynamic Network Operations Centre (NOC) team. Based at our Belfast site, this role is part of a 24/7 shift pattern supporting critical IT and network infrastructure for a range of clients.

The NOC Engineer will act as the first point of escalation for technical issues, resolving incidents efficiently, coordinating with field engineers and third-party suppliers, and ensuring high-quality service delivery. This role is ideal for candidates with a strong operational background in IT/Networking who thrive in a fast-paced environment., * Serve as the first point of escalation for customer calls and network faults.

• Log, manage, and resolve incidents and service requests using ITSM tools like Remedy.
• Maintain accurate shift handovers and ticket updates.
• Configure and troubleshoot Cisco, Juniper, Adtran devices, modems, routers, and other IT systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, SMPF networks.
• Collaborate with field engineers, third-party suppliers, and internal teams to resolve issues.
• Monitor network health using SolarWinds and ensure SLA adherence.
• Deliver clear communication to clients and internal teams throughout incident lifecycle.

• Proven experience in IT Helpdesk or NOC/operations environments.
• Strong troubleshooting skills in IT and networking.
• Experience in enterprise network support; CCNA or equivalent preferred.
• Windows OS and server support experience beneficial.
• Familiarity with ITIL practices and working to SLAs.
• Excellent communication, attention to detail, and customer service skills.
• Ability to perform under pressure and foster collaborative relationships.
• Eligible for Security Clearance or able to obtain.

• Two sets of day shifts: 4 days on (07:00-19:00), 4 days off, repeat
• Two sets of night shifts: 4 nights on (19:00-07:00), 4 nights off, repeat, * All applicants must have previous shift experience, * Competitive salary plus shift allowance
• 23 days annual leave (rising to 27) with buyable leave option
• Paid volunteering day per year
• Access to Employee Network Groups
• Company-matched pension
• Cycle2work scheme
• 15 weeks' fully paid maternity, adoption, and shared parental leave
• Career progression and training opportunities, including apprenticeships and paid qualifications