Head of Digital

We are looking for someone to work with the team to produce client-ready work of the highest standards, ensuring that deliverables meet the brief and scope of the work set by the Client Services Team (CST) within the project management tool Accelo, while maintaining timeliness, budget compliance, and uncompromising quality.

We need someone who can collaborate with the Client Services leads and Head of CRM and HubSpot to drive positive changes in Wagada's internal processes, with a focus on profitability. Someone who can provide effective leadership, mentoring and management as well as supporting the team's development - ensuring proactive monitoring and integration of new industry trends and practices.

You will be able to utilise tools and data to assess the effectiveness or deliverable work, formulating best practices based on analysis of client success and failure and communicate these findings across the agency.

You will promote Wagada's brand and positive culture both internally and externally, along with creating a culture of curiosity and healthy challenge. You will be responsible for the quality of the work performed and results achieved.

Do you have experience in Project management?, This is a great opportunity for someone who thrives in our values-led, supportive environment and wants to take ownership of digital services. We're looking for a team player with a growth mindset; innovative, willing to experiment, and passionate about delivering the best services to our customers.

If you're keen to build on your skills, showcase your best work, and play a key role in helping clients achieve (and exceed) their goals, we'd love to hear from you., * A highly visible and trusted point of contact for all staff members

• Experienced and knowledgeable in all things digital and team management.
• Proactive, anticipating challenges and pre-empting potential pitfalls across the portfolio, identifying opportunities, and delivering strategic solutions.
• Resilient, able to intervene in escalation team members, coordinating and resolving issues while maintaining trust
• Analytical, using data and insights to inform strategy, decision-making, and growth.
• A team player, supporting, challenging, and developing your team to achieve their best work.
• Professional, approachable, and a role model.
• Willing to share knowledge and expertise to uplift the wider team.
• Someone who embraces both success and failure equally - no room for egos.

You'll have:

• Strong communication skills across all channels: email, telephone, and face-to-face meetings.
• Project management skills, able to plan, schedule, and deliver work to clients while taking full accountability.
• A passion for AI and how we can use it to produce even better work for our clients, in less time.
• A passion for seeing both your team and your clients succeed.
• A growth mindset - self-aware, eager to improve, and receptive to feedback.
• Exceptional attention to detail and organisational skills.
• A collaborative spirit, fostering a positive, inclusive, and high-performing team culture., * Digital marketing: 5 years (required)

Generous holiday allowance starting at 23 days plus bank holidays, rising to 30 days

• A 4-day week on the last week of the month (10 extra lie-ins a year!)

• Flexible working opportunities

• A competitive salary and bonus of up to 10%

• Opportunities to train and develop, go to conferences and share your knowledge with others

• Proactive career development - we're a growing company and love to see our team grow

with us

• Company nest pension

• Company healthcare scheme

• Maternity and paternity benefits, plus flexibility for parents to make sure that you never miss the school play

• Innovative, exciting and supportive environment

• A fun, friendly team environment: team nights away, team socials and lunches, charity events, a great deal of banter and a healthy competitive spirit.

We're an inclusive workplace and embrace diversity and equal opportunities. We want to give everyone the chance to be the best version of themselves.

Job Types: Full-time, Permanent

Pay: £55,000.00-£65,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Free parking
• On-site parking
• Private medical insurance
• Work from home