IT Infrastructure Engineer

Team: Resources

As the IT Infrastructure Engineer, you will look after the organisation's IT systems every day. This includes both on-premise systems and cloud-based systems. You will also handle advanced technical support when issues are escalated.

Another key part of your job is helping to plan and deliver IT projects.

What You'll Be Doing

• Provide technical support and carry out daily maintenance on the organisation's IT systems and applications
• Act as the technical lead for IT projects that support the organisation's overall IT strategy
• Handle complex technical issues that the IT support team cannot resolve
• Lead the setup, maintenance, and administration of the organisation's hardware, software, and core systems

This role is ideal for someone who enjoys working on complex IT projects with a small, dedicated team, and engaging in advanced IT trouble-shooting and problem-solving. There will be opportunities to explore and implement new technologies as we migrate physical systems to the cloud., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

We're looking for someone who has experience and understanding in the areas listed below. You don't need to meet every requirement - if you feel you'd be a good fit, we encourage you to apply.

• Proven experience maintaining and supporting complex IT infrastructure, both in the cloud and on-premises.

• Microsoft Azure/365
• Windows Server 2016, 2019, 2022 & 2025
• VMWare ESXi
• Veeam Backup & Replication
• Disaster recovery
• Networking & VPN technologies

• Ability to install, set up and maintain IT server and network hardware
• Ability to install, update, and maintain firmware and software
• Experience identifying, reducing, and managing cyber security risks
• Experience working on tasks that are part of a wider project or programme
• Experience of the ITIL framework, change management and Agile working

We want you to feel supported, valued, and empowered in your role. That's why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days' leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit - 3 x annual Salary

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)