Senior IT Support Engineer

We're recruiting a Senior IT Support Technician to join a well-established international organisation, supporting a professional user base across Europe in a modern, security-conscious environment.

This is a hands-on Senior IT Support Technician role sitting at the heart of IT operations. You'll take ownership of complex technical issues, lead on improvements, and play a visible role in projects that genuinely shape how technology is delivered to the business.

As a Senior IT Support Technician, you'll combine strong 2nd line capability with the confidence to step into 1st line when needed, acting as a trusted escalation point and mentor within the team. You'll be comfortable working autonomously, engaging stakeholders, and balancing operational support with longer-term improvement initiatives.

The successful Senior IT Support Technician will be technically curious, service-focused, and motivated by building stable, secure, and well-documented IT services rather than firefighting alone. Technical Environment

• Microsoft 365, Azure, Exchange Server
• Citrix VDI and remote access technologies
• Windows desktop and endpoint support
• IP networking, subnets, VLANs
• Firewalls and perimeter security fundamentals
• Hardware lifecycle management (laptops, printers, peripherals)
• IT security best practice and access control
• Documentation, audits, and process improvement

• Proven experience in a senior 2nd Line / Desktop Support role
• Strong troubleshooting skills across user, system, and network issues
• Confident working independently and owning issues end-to-end
• Clear communicator with technical and non-technical users
• Comfortable contributing to projects and mentoring junior staff