IT Support Engineer

As an IT Support Engineer, you will be a key contributor to maintaining and advancing SYOS' IT infrastructure and security posture in the UK. You will play a critical role in ensuring the stability, security, and continuous improvement of our IT systems while working under the strategic direction of our IT Manager., * Provide advanced technical support for user hardware, software, and network infrastructure across UK operations, ensuring minimal disruption to business-critical activities.

• Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation.
• Monitor system performance, implement optimisation strategies, and oversee backup, patching, and disaster recovery processes for UK systems.
• Develop and deploy security solutions in response to vulnerability alerts within strict timeframes, ensuring compliance with Cyber Essentials Plus standards and defence industry security requirements.
• Support IT projects, system upgrades, testing, and rollouts across UK sites.
• Proactively identify IT risks and opportunities for infrastructure improvement.
• Create and maintain comprehensive technical documentation for systems, processes, and procedures.
• Manage IT asset tracking, stock levels, and vendor relationships for procurement and escalated support.
• Collaborate with the IT Manager on strategic IT development plans and security initiatives.
• Provide mentorship and guidance to junior IT support staff as the team grows (subject to resource planning)., Location: This role is based on site in Fareham, UK, working closely with our IT Manager and collaborating with our international team.

Do you have experience in Windows?, * 3+ years of experience in 2nd line IT support or systems administration.

• Strong expertise in Microsoft Windows 11, Windows Server, and M365 administration.
• Proven experience with Group Policy and Intune configurations.
• Experience implementing and managing internet and email filtering solutions.
• Solid networking knowledge including firewalls, Wi-Fi, TCP/IP, DNS, and DHCP.
• Mobile device support and MDM platform administration experience.
• Hands-on experience supporting Microsoft Exchange, Teams, and SharePoint.
• Strong understanding of ITIL processes and experience with ITSM tools.
• Demonstrated ability to work autonomously and take ownership of complex technical challenges.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and customer service capabilities.
• Experience working within environments requiring strict security and regulatory compliance, ideally in defence or aerospace sectors., * Linux (Ubuntu) administration experience.
• Experience with virtualisation technologies (VMware, Hyper-V).
• Cloud platform experience, particularly with Intune, Azure, or AWS.
• Demonstrated experience with Cyber Essentials Plus standards and auditing processes.
• PowerShell scripting and automation capabilities.
• Microsoft certifications (MCSA, Azure Administrator, etc.).
• CompTIA A+/Network+ or CCNA certifications.
• ITIL Foundation certification.

What We Offer

• A dynamic and fast-paced environment working on state-of-the-art autonomous vehicle technology.
• Opportunities for career growth and professional development in a high-tech, innovative team.
• Competitive salary and benefits package.
• Autonomy to shape and lead UK IT operations.
• Continuous learning opportunities in cutting-edge cybersecurity and infrastructure technologies.
• Close collaboration with international teams across New Zealand.