IT Support Analyst (Fully Remote)

• Provide expert support to external clients on software products.
• Diagnose, investigate, and resolve issues via the customer portal.
• Take ownership of incidents to ensure timely, high-quality solutions.
• Collaborate with colleagues to identify solutions, share knowledge, and improve processes.
• Become a subject matter expert and contribute to wider knowledge management.

We're looking for an enthusiastic, innovative team player to join a leading software provider's support team, helping clients across the UK. You'll enjoy solving problems, building relationships, and turning customer challenges into effective solutions., * Application or software support experience.

• Strong analytical, problem-solving, and organisational skills.
• Excellent verbal and written communication.
• Proactive, self-motivated, and customer-focused.

Desirable:

• Basic SQL knowledge.
• Strong customer service awareness.
• Teamwork skills.