EUC ENGINEER - APPLE SPECIALIST

The EUC Engineer - Apple Specialist is responsible for delivering high-quality management of the organisation's macOS and iOS devices. This role ensures all Apple endpoints remain secure, compliant, and optimised to support employee productivity and a seamless digital experience. The engineer will work closely with cross-functional teams to implement automation, maintain standards, and drive continuous improvement in end-user computing.

Administration & Maintenance

• Manage and optimise the Apple device estate, ensuring compliant, secure, and consistent configuration.
• Administer Jamf, Intune, and Apple Business Manager, including policies, profiles, packaging, and patching.
• Oversee automated device provisioning and monitor device health, performance, and lifecycle.
• Develop scripts and automation to streamline processes and reduce manual workload.

Security & Compliance

• Implement and maintain security controls across macOS and iOS devices, including encryption and endpoint protection.
• Ensure compliance with enterprise security standards and support identity, SSO, and access integrations.
• Monitor alerts, investigate incidents, and remediate vulnerabilities to maintain a strong security posture.

Support & Troubleshooting

• Act as the macOS/iOS subject-matter expert and escalation point for complex technical issues.
• Diagnose and resolve hardware, software, application, and network-related problems.
• Collaborate with Service Desk teams and maintain documentation, guides, and knowledge articles.
• Use logs and telemetry to proactively identify and address issues.

Adoption & Optimisation

• Promote effective use of macOS tools and features to improve productivity and user experience.
• Work with teams to develop efficient workflows and configurations that support collaboration.
• Provide training and best-practice guidance, and evaluate new Apple features and updates.
• Use analytics and feedback to drive continual improvement across the Apple ecosystem.

Do you have experience in macOS?, * Demonstrable experience managing and maintaining Apple devices in enterprise environments.

• Experience in managing Windows and Android devices is desirable.
• Hands-on experience with Apple management platforms such as Jamf, Intune, and related Apple ecosystem tools.
• Experience implementing and supporting endpoint security controls.
• Proficiency in scripting for automation, reporting and configuration tasks.
• Excellent problem-solving skills and ability to work collaboratively across teams.
• Familiarity with ITIL service management practices, incident management, change control, and structured support processes.
• Apple Certified Support Professional certification (or equivalent experience)
• ITIL Foundation certification (desirable).

• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service
• 33 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…