Admin / Helpdesk Co-ordinator

As an Admin / Helpdesk Co-ordinator to Capital, Estates and Facilities, you will be able to multitask own and support other's workload, logging, and resolving Capital, Estates and Facilities related issues and requests reported through the Helpdesk via various communications from internal and external stakeholders. The Admin / Helpdesk Co-ordinator will play a vital role in ensuring the efficient operation of Capital, Estates and Facilities Management services are provided throughout the Trust. You will serve as the primary point of contact using good organisational skills with the ability to work effectively as a team player within theCapital, Estates and Facilities Administration Team. The Admin / Helpdesk Co-ordinator will hold good working knowledge of Microsoft packages and demonstrate the ability to maintain accurate record keeping on various software systems. You will hold knowledge of procurement ordering whilst raising purchase orders to suppliers and contractors through a software-based system and processing related invoices, whilst maintaining accurate database records. Providing administrative support to the Business Administration Support Manager, Senior Management and Managers within Capital, Estates and Facilities services, where applicable., Provide accurate and efficient admin support including appropriate correspondence on behalf of the service.

• Act as the first point of contact for all Capital, Estates and Facilities related queries, requests, and issues via telephone, email, or in-person. Redirecting where necessary urgent matters to the appropriate personnel for timely resolution.

• Communicate effectively using good written, verbal, e-mail and telephone skills.

• Liaise closely with staff, service users and stakeholders maintaining a pleasant, professional and helpful manner.

• Log incoming Helpdesk requests and issues promptly and accurately into the electronic software systems.

• Support and provide cover, as required, to other members of the Administration Team to ensure the Helpdesk is operational Monday to Friday, during office hours.

• Manage the diary of the Managers and coordinate with other diaries to arrange meetings, where applicable.

• To communicate with staff in maintaining timely procedures for data entry and answer queries relating to the information held on Trust electronic systems, where applicable.

• Set up and maintain administrative systems e.g., filing system, monitoring system to support the service.

• Attend admin team / departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.

• Prioritise own workload and use own initiative to meet varied deadlines., Provide accurate and efficient admin support including appropriate correspondence on behalf of the service.

• Act as the first point of contact for all Capital, Estates and Facilities related queries, requests, and issues via telephone, email, or in-person. Redirecting where necessary urgent matters to the appropriate personnel for timely resolution.

• Communicate effectively using good written, verbal, e-mail and telephone skills.

• Liaise closely with staff, service users and stakeholders maintaining a pleasant, professional and helpful manner.

• Log incoming Helpdesk requests and issues promptly and accurately into the electronic software systems.

• Support and provide cover, as required, to other members of the Administration Team to ensure the Helpdesk is operational Monday to Friday, during office hours.

• Manage the diary of the Managers and coordinate with other diaries to arrange meetings, where applicable.

• To communicate with staff in maintaining timely procedures for data entry and answer queries relating to the information held on Trust electronic systems, where applicable.

• Set up and maintain administrative systems e.g., filing system, monitoring system to support the service.

• Attend admin team / departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.

• Prioritise own workload and use own initiative to meet varied deadlines. Application support -Hints and tips for completing your application can be found here. We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the jobs events page on our website. Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website. After You Apply - Once your application is submitted, you'll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email. If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You'll receive a formal conditional offer via email Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards. These include:

• Identity verification

• Right to work check

• Disclosure and barring service (DBS)/Criminal record check (dependent on role)

• Professional registration and/or qualification check

• Occupational health assessment

• Employment history and reference validation All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history and references. If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn. Once Checks Are Complete - The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You'll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions. Additional Information - We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve. If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role. If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you. Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.

• We may close this vacancy early if we receive a high volume of applications. If you have a disability or long-term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.