Data Analyst
Role details
Job location
Tech stack
Job description
We are seeking a meticulous Data Analyst to join the Consumer Electronics (CE) Service & Quality team, which sits within "ECSO" (the European Customer Satisfaction Office). ECSO reports into the Customer Satisfaction group in Korea, and is part of Samsung's Regional Headquarters so works closely with 16 Subsidiaries and 35 countries across Europe. In this role, you will be responsible for turning large, complex datasets into actionable insights that drive our European business strategy. Your daily work will involve gathering KPI data from various sources, ensuring its integrity, and building visual narratives that help stakeholders make informed, data-driven decisions. This role is not simply about reporting "what happened"; but also working with product managers across Europe and Korea to help explain "why it happened". Located in Chertsey, Surrey, we are seeking individuals keen to work in fast-paced tech environments with market-leading products, and thrilled on the idea of creating positive impact and driving innovation.ResponsibilitiesKPI Monitoring & Benchmarking: Track and report on core CE service metrics on a regular and ad hoc basis, including Repair NPS, Repeated Repair, Long Term Pending (LTP), Multi-Parts Usage (MPU) and Eco-Conscious Component Repair.Data Collection & Hygiene: Mine raw data from primary and secondary sources and clean it to ensure accuracy and consistency. Present data in a visual format so it can be interrogated and easily understood.Root Cause Analysis (RCA): Perform drill-down analysis when a KPI misses a target. Partner with technical teams to identify if changes in volumes or performance are due to manufacturing defects, software bugs (firmware), user error or other factors.Service Network Optimization: Analyse the performance of third-party service centres (ASCs) to identify top performers and those requiring improvement, retraining or contract review.Exploratory Analysis: Use statistical techniques to identify trends, correlations, and anomalies in complex datasets, and analyse against competitor activity when required.Visualization & Reporting: Design and maintain interactive reports and dashboards that communicate findings to both technical and non-technical teams.Stakeholder Collaboration and Communication: Work closely with regional colleagues and product leads in Suwon and factories to understand local issues and/or business requirements.Strategic Recommendations: Present final reports to executive leadership, identifying potential solutions and providing clear next steps based on your analytical findings.Data Visualization: Proficiency ideally in Tableau and Power BI.Spreadsheets: Advanced Excel (Pivot Tables, Power Query, VBA).Storytelling: The ability to explain "the story" behind the numbers to non-technical audiences.Critical Thinking: A natural curiosity to look beyond the surface level of a dataset.Attention to Detail, Meticulousness in spotting small errors that could lead to, Data Analyst Trainer - Fully Remote Are you an established Data Lecturer / Trainer looking to deliver modern, industry-relevant data content? 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Requirements
large business miscalculations, Passionate about technology and innovationFlexible & agile to adapt to workload changesGood communication skills and an open minded approach is a mustConfidence using the full Microsoft suite - Excel, Word and PowerPointExcellent English, oral and written - other language skills is an advantageQualificationsBSc or equivalent degree in Computer Science, engineering or relevant field, or similarly relevant work experienceWhat success looks likeSuccess to be measured based on KPI achievement; entails communications with key stakeholders in PQLC team, Subsidiaries, factories and HQ GBM, follow up on action plans and awareness on key team KPI trends.Proactive mindset, progressive approach, enthusiasm for improvement, eager on permanent solutions and good relationship establishment would be the ideal behaviours to succeed in this role.BenefitsHybrid working - 3 days in the office and 2 days at home per weekBonus scheme linked, Please note this is a training course and fees apply Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding..., Lead Analyst £55,000 - £65,00 + bonus Fully remote - UK based If you're an experienced analytics leader who loves influencing senior stakeholders, shaping strategy, and building scalable reporting ecosystems - this is the kind of role that gives you real ownership. A...
Benefits & conditions
to individual, team and company performancePension contributionThree volunteering days each yearHoliday - 25 days plus bank holidays and an additional day off for your birthdayAccess to discounts on a wide range of Samsung productsAccess to a discount shopping portalPartner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency#J-18808-Ljbffr Similar jobs, Product Manager - Data & Data Science Remote (UK) Up to £90,000 + Benefits About the Company Our client is an award-winning search intelligence platform that helps global brands, marketers, and agencies gain an unparalleled understanding of the paid search landscape....
