IT Service Desk Analyst

• In 1st level, you process incidents, manage their further progression (e.g. forwarding to subsequent incident levels) and monitor the resolution throughout
• You ensure clear and complete documentation of the incidents
• Through proactive and reactive performance monitoring, you identify potential disruptions at an early stage and initiate appropriate measures
• You process service requests including necessary clarifications and communicate transparently with users as part of the request-fulfilment process
• By creating and maintaining content in the global knowledge base, you make solutions available efficiently and sustainably
• You continuously develop existing support scenarios and intake channels in order to sustainably improve service Quality, * Work Abroad: Up to 30 days a year within the EU Member States, Iceland, Liechtenstein, Norway and Switzerland
• Financial Benefits: Company pension scheme, employee shares at favourable conditions, vacation and Christmas allowances as well as financial participation in the company's success
• Worry-free Relocation: Wrap-around (financial) support for your accommodation search and relocation to Hannover
• Lifelong Learning: Innovative programme of further training, including e-learning, specialist seminars, soft skills training, language courses, opportunities for work shadowing in other departments
• Digital Fitness: In short training sessions, we show you how to make your daily work more efficient and smarter using our AI tools - especially Microsoft Copilot
• Healthy Work Environment: Ergonomic workstations, outstanding canteen with rich selection of regional dishes ranging from vegan to hearty made with organic ingredients
• Corporate Fitness: Hansefit membership across Germany or at Daily Fitness gym in Hannover (here also with access for family members)
• Corporate Benefits: Discounts on products and services from well-known vendors (including travel, fashion and technology)
• Individual Family Support: Company daycare facility and free, anonymous external counselling on personal, professional and psychological matters
• Mobility: Ease of mobility with a free pass on local public transport (Deutschlandticket) and bicycle leasing (JobRad), free parking and electric charging stations for cars and bikes
• Connecting Power: Together we enjoy parties, team events and internal networking activities

• Professional experience in the service sector, for example in a service-oriented IT environment and/or through vocational training in an IT or hotel/tourism environment
• Knowledge in working with service management tools (e.g. ServiceNow)
• Experience with client operating systems, networks and IT processes is desirable
• Basic hardware knowledge
• German and English at business-fluent level, for supporting local and international colleagues
• A service-oriented way of thinking and working, as well as strong intrinsic motivation to continuously develop yourself

• Flexibility: A hybrid work model with flexible working hours and 30 days of annual leave

Hannover Re - more than 4,000 employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world and a reliable employer.