Local Tech Support Specialist

Due to the company's continued growth and the increasing need for enhanced technological support in daily operations, as well as the centralisation of IT functions across Europe, we are restructuring our local IT function. We are seeking a highly motivated and customer-focused Local Tech Support Specialist to provide hands-on technical support and exceptional service to our local office. This role is critical in ensuring that technology enables productivity, collaboration, and a seamless experience for our colleagues and senior leaders.

The successful candidate will be the go-to technical contact for all IT-related matters on site, ensuring the timely resolution of incidents, proactive management of devices, and alignment with global IT standards.

Key Responsibilities

End-User

• Provide high-quality, personalised IT support to growing locations and ensure issues are resolved promptly with minimal disruption.
• Deliver exceptional customer service and maintain professionalism in all interactions.
• Act as the local point of contact for IT escalations, critical issues and users' onboarding/offboarding.
• Proactively manage and maintain IT equipment for a variety of office teams, ensuring reliability and readiness for travel or meetings.

Device Management & Deployment

• Configure, deploy, and maintain Windows and macOS laptops using Microsoft Autopilot, Intune and Apple Business Manager.
• Set up and manage mobile devices (iOS and Android) through Intune MDM and Samsung Knox, ensuring compliance with security policies.
• Manage device lifecycle: procurement, imaging, deployment, and retirement.
• Ensure all endpoints meet compliance, encryption, and patching standards.
• Ensuring meeting rooms and conference rooms are standardised and well-maintained, following group IT best practices.

Office 365 & Application Support

• Support users with Office 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).
• Troubleshoot user accounts, licensing, and authentication issues.
• Provide guidance and training on best practices for productivity tools.

Infrastructure & Collaboration

• Support local network connectivity, Wi-Fi troubleshooting, and printing.
• Liaise with global Tech and vendors for escalations or hardware repairs.
• Maintain accurate asset inventory and documentation.
• Assist with onboarding/offboarding processes for employees.
• Set up and maintain meeting room devices.

Do you have experience in macOS?, * 3+ years of proven experience in a hands-on IT support role, aligning with global IT standards within an international corporate environment.

• Excellent interpersonal and communication skills - able to confidently support a variety of technical teams
• Meeting room/conference rooms and office tooling to be standardised across all working environments and in line with the strategy defined by Group Tech.
• Strong understanding of Windows 10/11, macOS, Office 365, Conditional Access Policies and Microsoft Intune/Autopilot.
• Experience supporting and managing mobile devices (iOS and Android) via MDM.
• Network knowledge and user-based troubleshooting (Wi-Fi, VPN, DHCP, DNS).
• Strong organisational skills, attention to detail, and a proactive problem-solving approach.
• Ability to manage multiple priorities and maintain composure under pressure.
• Knowledge and understanding of tools such as Nmap, Wireshark and other network troubleshooting tools.

Desirable Qualifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent experience).
• ITIL Foundation certification or familiarity with IT service management processes.
• Experience working within a secure or compliance-driven environment., * Exceptional customer service mindset - passionate about delivering a great user experience.
• Discreet, professional, and trustworthy, especially when working with technical environments.
• Self-starter who can work independently while collaborating with global IT teams.
• Strong communicator who can explain technical issues in plain language.
• Fluency in Spanish and English.