Platform Manager

DescriptionWe are looking for a Platform Manager who ensures that digital platforms run smoothly, efficiently and with a strong focus on user and client value.In this role, you will be at the center of a major transformation: supporting the transition from legacy systems to a new digital infrastructure and helping teams and stakeholders successfully adopt it. You will manage platform operations, oversee new developments and ensure that features, configurations and improvements are delivered with high quality and impact.Working closely with cross-functional teams, developers and stakeholders, you will help translate business needs into platform solutions and ensure that the system continuously improves in performance, usability and reliabilityWhat you´ll do

• Platform operations. You manage day-to-day platform activities, including handling support tickets, coordinating tasks and ensuring smooth platform performance.

• Quality assurance. You test CMS features, modules and templates, ensuring that new developments are properly configured and launched successfully.

• Troubleshooting. You investigate bugs, resolve issues and provide first-level support when problems arise.

• Platform optimization. You continuously improve configurations, workflows and processes to enhance system performance and user experience.

• Development coordination. You help manage platform requirements and collaborate closely with development teams and external partners to bring new features and components to life.

• Stakeholder collaboration. You communicate with internal teams and stakeholders, align platform objectives and ensure transparent reporting and progress tracking.

• Industry best practices. You stay on top of tools, trends and innovations to ensure the platform uses modern standards and technologies What success looks like.

What success looks likeSuccess in this role means delivering a platform that works reliably, efficiently and supports business objectives.You will succeed when:

• New platform features, modules and components are successfully launched
• Platform configurations run seamlessly across environments
• System user experience improves continuously
• Issues are solved quickly and effectively
• Client and stakeholder objectives are met
• Collaboration with internal teams and partners runs smoothly
• Automation, AI and modern tooling are increasingly leveraged to improve workflow

What you can offerA digital and technical mindset with curiosity for platforms and systems

• Around 2-3 years of experience in a digital or tech-related environment
• Strong problem-solving skills and the ability to independently find solutions
• An eye for detail and a strong focus on quality
• A quick learner who can quickly understand new systems and tools
• Confident communication skills and the ability to explain solutions clearly
• Experience with CMS systems or headless CMS platforms is a plus

• Work-Life Wellbeing. At ctrl QS, we value your well-being and encourage our team members tomaintaina healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore weutilizea time-tracking tool to ensure you receiveappropriate compensationthrough time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally,you'llenjoy28 daysof vacation every year, ensuring you have the time to recharge and explore your passions outside of work.

* Vibrant Office in Central Berlin and Home Office from Everywhere. Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive.Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world! * Continuous Learning and Career Growth. We'rededicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, witha focuson your development goals.You'llfind fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities. * Diverse and Supportive Team. Join our team of 190 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration. * People-First Culture. At ctrl QS, we prioritize our peopleabove all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed! About usctrl QS is a hands-on partner for multinational enterprises and global market leaders that run digital experience platforms across many markets, teams and stakeholders. We help clients roll out digital capabilities at scale, run and continuously improve day-to-day digital operations, and enable people so tools and change stick.We work inside enterprise DXP and CMS environments and connected MarTech stacks, and we are deliberately weaving AI and automation into operations where it creates measurable impact. We are not a creative or media agency, and we are not a body-leasing model. We operate close to delivery reality, where quality, speed and trust matter.ctrl QS is a team of 150+ people from 30+ nationalities. Our home base is our Berlin office, with a smaller hub in Munich. We work in a hybrid setup (remote and in-office), with regular in-person time to support collaboration, culture and strong team connectivity. Since 2021, private equity investor Odewald KMU has been invested in ctrl QS.