Head of Site Reliability Engineering

We are looking for a Head of Site Reliability Engineering (SRE) to lead the SRE division and take end-to-end ownership of reliability across our platform. In this role, you will:

• Define and drive the SRE strategy, vision, and roadmap for dLocal.
• Lead and grow a multi-region SRE organization, including SRE Technical Referents and engineers at different seniority levels.
• Partner closely with Product, Engineering, and Platform leaders to ensure we can scale safely, with clear reliability guardrails and strong operational excellence.

This is a high-impact, hands-on leadership role reporting to VP of Cloud Platform for someone who can move comfortably between strategy, architecture, and execution, while coaching and empowering a senior, distributed team., * Own the global reliability strategy for dLocal's platforms and services, aligning SRE goals with company and product objectives.

• Define and socialize SRE standards and principles (SLIs/SLOs/SLAs, error budgets, production readiness, incident management practices, capacity planning, etc.).
• Lead the SRE division: set org structure, define roles and scopes, and drive hiring, performance, and career development.
• Build a culture of high ownership, continuous improvement, and data-driven decisions across all reliability-related work., * Ensure our most critical systems meet or exceed availability, latency, and performance targets.
• Oversee and continuously evolve incident management (on-call strategy, incident response, communication, postmortems, follow-ups, and KPIs).
• Own the strategy for observability and monitoring (metrics, logs, traces) and alerting across all environments, including tool selection, standards, and adoption.
• Drive operational excellence: reduce toil via automation, improve deployment safety, and standardize production practices across teams.

Architecture and technical direction

• Partner with Architecture, Platform, and Product Engineering leaders to define reliable, scalable architectures for our core systems and critical flows.
• Guide the adoption of best practices in automation and Infrastructure as Code (IaC) across SRE and dependent engineering teams.
• Sponsor and oversee large cross-team reliability programs, such as major observability migrations, resilience testing frameworks, or reliability improvements for key products.
• Provide senior technical leadership on capacity planning, performance engineering, resilience and disaster recovery., + Lead, mentor, and coach SRE Leader, Technical Referents, and senior ICs, helping them grow in both technical depth and leadership.

• Collaborate closely with: o Product & Engineering to balance feature delivery and reliability. o Security, Cloud Platform, and Infrastructure to ensure secure and robust foundations. o Business stakeholders (e.g., Operations, Support, Commercial) to align on reliability expectations and SLAs.

• Communicate clearly about risk, trade-offs, and priorities to both technical and non-technical audiences, including senior leadership.

Do you have experience in Leadership?, * Solid experience leading SRE / Production Engineering / Platform teams in high-availability, high-scale environments (fintech, payments, or similarly critical domains is a plus).

• Proven track record managing managers and senior ICs, building and scaling distributed technical teams.
• Deep hands-on expertise in:

• Reliability engineering: SLIs/SLOs, error budgets, capacity planning, resilience and disaster recovery.
• Incident management: on-call models, incident response, postmortems, continuous improvement of incident processes.
• Observability and monitoring: metrics, logs, traces, alerting strategies, and ecosystem of tools.
• Automation and IaC: strong familiarity with modern CI/CD pipelines, configuration management, and infrastructure as code.

• Ability to shape technical strategy, translate it into a clear roadmap, and ensure consistent execution across multiple teams.
• Excellent communication and influencing skills; comfortable driving alignment across Engineering, Product, and non-technical stakeholders.
• Strong analytical and problem-solving skills, able to operate effectively in ambiguous, fast-changing contexts.
• Professional proficiency in English; comfortable working in a global, multi-time-zone, multicultural environment., * Experience in payments / fintech or other regulated, mission-critical industries.
• Hands-on background as an SRE, Senior/Staff Engineer, or Platform Engineer before moving into leadership.
• Experience implementing or maturing:

• Centralized observability platforms and unified alerting strategies.
• Standardized production readiness reviews and reliability sign-off processes.
• Chaos engineering / resilience testing practices.