Junior IT Technician

• Provide first-line technical support to end users (hardware, software, and network issues)
• Install, configure, and maintain desktops, laptops, printers and mobile devices
• Assist with user account setup, password resets, and access management
• Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN)
• Support common operating systems and applications (Windows, macOS, Microsoft 365, etc.)
• Log, track, and resolve support tickets in a timely manner
• Escalate complex issues to senior IT staff when required
• Assist with system updates, backups, and security procedures
• Follow company IT policies and best practices

Do you have a valid Driving License license?, Do you have experience in Microsoft Word?, Do you have a GCSE?, We are seeking a motivated and detail-oriented Junior IT Technician to join our IT support team. The successful candidate will assist in maintaining computer systems, troubleshooting technical issues, and providing first-line support to users. This role is ideal for someone starting their career in IT and looking to develop hands-on technical skills.

The hours are 8am-4pm, Monday to Friday, all year round. This role will work across all Five Acre Wood School sites (in and around Maidstone and Snodland) and may require occasional after-hours or on-call support. Therefore, a clean driving licence is essential., * Basic knowledge of computer hardware, software, and operating systems

• Familiarity with Windows and/or macOS environments
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Willingness to learn new technologies
• Relevant IT qualification, diploma, or certification (or currently studying)

Preferred Qualifications (Optional)

• CompTIA A+, Network+, or similar certification
• Experience with helpdesk or customer support roles
• Basic knowledge of Active Directory or Microsoft 365

Please see job description for a full list of duties.

You will benefit from opportunities for further professional development and career progression as we value and support staff in all aspects of school life.

The successful candidate will also have a strong commitment to inclusive principles and be committed to safeguarding children and young people.

Five Acre Wood is committed to the safeguarding of all its pupils, you will therefore be subject to an enhanced disclosure process. As part of our responsibility for safeguarding, in addition to the Kent policy of one employment and one personal reference, the school will request additional employment references.