Workplace Coordinator - Business Support/Facilities Support

Provides hospitality, support, and operational management for guests, visitors, and employees, to deliver exceptional workplace experiences while ensuring efficient building operations and compliance with all relevant standards., Customer Experience & Reception Management

• Manage the workplace environment with a friendly and professional manner
• Monitor requests, providing prompt efficient service
• Own your operational space and support the look and feel of the workplace

Workplace & Facilities Management

• Provide hospitality and support for guests, visitors, and employees
• Resolve problems associated with building services including meeting rooms, workstations, furnishings, fixtures, equipment, and meal/snack service
• Complete inspections to discover issues and assign tickets, taking ownership to ensure all issues are completed within defined Service Level Agreements
• Ensure facilities comply with building, health, safety, and fire codes and regulations, assisting with coordination/scheduling of maintenance activities

Event Management & Meeting Room Coordination

• Support client event teams with coordinating vendors for event setup/catering
• Manage meeting rooms and setups using booking systems
• Liaise with teams and key stakeholders for seamless event delivery

Operational Excellence

• Create and implement site operational rules and standard operating procedures
• Identify opportunities for improved operational standards, being proactive in finding improvements and following through on completion plans
• Manage office supplies and reorder stock as required
• Work with internal departments such as IT and Security to ensure all office works are completed to high standards

Financial Management

• Assist in financial processes to ensure timely and accurate completion
• Support tracking of all site-relevant actual spends versus budget
• Ensure prompt and accurate management of purchase orders
• Raise and receipt purchase orders as required

Health & Safety Management

• Conduct audits to ensure safety procedures are in place and working effectively
• Ensure all records are kept up to date in relevant locations
• Ensure H&S Roles and Responsibilities are understood and implemented onsite

Vendor & Supplier Management

• Assist in management of contractors onsite to ensure good performance
• Assist in procurement of vendors and services as required

Account Performance & Reporting

• Ensure client satisfaction, developing and maintaining strong client relationship
• Complete reports, with analysis contributing to continuous improvement
• Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
• Ensure compliance with JLL minimum audit standards
• Update facilities-related information as requested

Essential Skills & Experience

• Passionate about people and providing great experiences, a people person with strong Customer Service skills
• Strong relationship building to understand and respond to staff and client needs
• High attention to detail with strong organizational skills, time-management, and multi-tasking abilities
• Computer literate with good understanding of office software
• Excellent communication skills, able to deliver clear, concise messages and identify mutually agreeable solutions

Personal Attributes

• Flexible and proactive approach
• Ability to react quickly and decisively when faced with problems or issues
• Able to work on own initiative with minimal direction
• Strong team player with commitment to support colleagues
• Customer service-oriented attitude with ability to interact with wide range of staff
• Professional approach to customer service and stakeholder engagement

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.